In any cases where an order
is placed for an inaccurate price due to misinformation from
vendor/manufacturer, typo, or misprint, we reserve the right to cancel or
discard such orders placed on items with the inaccurate price. Regardless of
the fact that your order has been accepted with or without payment processed, we
reserve the right to cancel or discard such orders. In situations where payment
has already been processed on such orders, we will instantly either void the
payment if still in time, or process refund back to you via original payment
All appropriate sales tax
will be consequentially applied to orders shipping to the same state where our
company remains and performs business, California. You as the buyer will be
liable for all corresponding consumer duties and taxes on all orders shipping to
locations outside our country.
Out of stock
Whenever your order contains any out of stock merchandise, there are several
options we may provide to you. On certain orders, we may accommodate you with
the option to ship your order without such item(s). Given that you consent to
this advantage of shipping your order without any out of stock merchandise,
under these conditions, we will process refund back to you via original payment
method. Another option is if you wish to wait for the new shipment of those out
of stock items to arrival at our facilities, your order will ship in its
entirety at that time. Lastly, if neither option above will work, orders can be
cancelled with a full refund processed on such cancellation, along with an
email, phone, or fax notification being sent to you.
Shipping Carrier Delays, Mistake and Problems
WILL NOT be held responsible for mistakes made by shipping carrier under any
WILL NOT be held responsible for orders after we have fulfilled our end and
merchandise has left the warehouse premises, financially or otherwise.
*If the shipping carrier makes a mistake, and it was UPS that was used, please
ask us to file claim on your behalf. If it was USPS that was used,
unfortunately, no claims can be filed.
*If UPS fails to
delivery on a guaranteed delivery service, then, on your behalf, our company can
file a claim to recover your shipping costs for a refund on shipping. Please
note that only UPS expedited shipping methods such as UPS 3DAY AIR, UPS 2ND
DAY AIR, UPS NEXT DAY AIR, are guaranteed shipping methods. UPS Ground is not a
guaranteed shipping method, actual delivery time may vary. We are unable to be
responsible if you are unavailable when delivery is attempted. This in no way
will be considered delivery date to be late.
*Refunds on shipping costs will ONLY occur after the shipping company approves
your claim and releases funds from their claims process.
*In cases where we are unable to recover compensation from the shipping company,
we will not be liable for replacing or compensating your order since items left
our warehouse in perfect condition.
WILL NOT be held responsible for shipment delays once merchandise has left our
warehouse since outside factors such as weather, natural disasters, and
accidents are beyond our control.
Packages refused from their destinations or returned to our store after multiple
delivery attempts for any reason (including, unavailable during delivery,
provided wrong address, incomplete address, etc.) will be refunded without prior
notice, and processed according to the following rules:
*Standard restocking fee of 20% will
be applied on returned/refused merchandises to cover our operating costs to
process and restock the returned merchandise.
*The cost of shipping the original
package will be deducted from the refunded amount. Even if the original order
was shipped with the free shipping method, the actual shipping cost will still
be deducted from the refund amount.
*Any return shipping costs and/or customs/duty (For international packages that
are returned/refused) charged by carrier for refused/returned package will also
be deducted from the refund amount.
Other third party links and
websites may be found and included in this site. You are fully aware and
recognize that any business conduct or postings performed by such links and
websites are unrelated to us and we,
will not be hold accountable and/or liable for any such related matters.
Any direct or indirect
information, content, product, and components listed via this website remain
constant, exclusive of any type of warranties applied. We disclaim all
warranties, direct or indirect, consisting of, but not restrained to, any
entailed warranty of mercantile business and/or appropriate for any specific
reason and contravention, to the fullest extent permissible pursuant to
applicable law. Purposes and actions corresponded to and performed in this
website will not be ensured and warranted, in any way by us,
to be incessant and restricted from mistakes, all imperfections and defects
rectified, or without any unsafe constituents or viruses generated via this site
or its server, as well as regarding to the efficiency, appropriateness,
dependability, accuracy, and sufficiency to the contents and resources employed
in this website.
Copyright and Trademark Notice
All material, including the website design, text, logos, graphics, icons and
images, and the selection that appear on this website is exclusively the
unless otherwise stated. Using the content of this site for reasons other than
shopping or placing an order without our written consent is strictly prohibited.
This includes reproducing, modifying, uploading, posting or distributing any of
the material. Any unauthorized use of this website's material may violate copy
right, trademark or other laws that could lead to a case of criminal or civil
damages. All other applicable rights not stated here are reserved.
Notice and Correspondence
This website's main form of communication is by e-mail & live chat; however, we
may contact you through other methods, such as phone number, that you have
provided us through our website. Please make sure that your e-mail filters for
spam and junk mail are not filtering our e-mails. We will not be held
accountable for e-mails that you may have missed because of these filters. If
you need to contact us for any reason, please make sure that it is through
e-mail or through our chat system. Any other source of communication, including
phone calls to us is not a viable way to contact us. We are not responsible for
any problems that arise when changing or canceling orders, requesting to return
items or other details about your order if you contact us by means other than
the ones that have been expressed on this section of our website.
Order Acceptance Policy
Upon receiving an order confirmation (electronically or otherwise) does not
indicate that we have accepted your order. We reserve the right after receiving
your order to accept or decline your order or to supply less than the quantity
you ordered for any item, for any reason. If we are not able to fulfill the
amount for the items that you have ordered, and you give us consent to ship the
products without the full quantity, you have the option to be refunded in full
for the price you paid for those missing items. If you decide that you simply do
not want the item anymore, then we can cancel your order and refund you in the
total amount you have paid.
We ask of you to double
check your order information to make sure it is accurate. We reserve the right
to put orders with inaccurate or lacking information on hold without any prior
notification. We will attempt to contact through the information you have
provided us on your account about your order status. If there is no response
within 7 days, your order may be canceled and refunded without further
Order Revisions / Cancellations / Errors
provide customers with the best online retail experience possible, our store
makes it our motto to process all orders in record time in order to get it out
the door and into customer hands sooner than they expected. And due to the
difficulty in locating a single order amongst mountains of orders, in most
cases, we are unfortunately unable to make changes and cancellations once an
order has been processed and is being readied for shipping out.
Therefore, before placing your order, please review your cart before clicking
submit. If you need to make a cancellation, please contact us as soon as
possible via live chat so that we can catch your order before it is sent to
warehouse for fulfillment. Our business hours are M-F 9am-5pm PST, if you placed
your order outside our business hours, please send us your request for
request for cancellations/changes/adds outside of business hours need to be
received before the start of the next business day. We are not able to guarantee
that the changes/adds/cancellation can be completed, although we'll do our best
to attempt to do so.
Concerning dye lots of our products
Due to tremendous demands for our products, it requires that we use multiple
manufacturers to produce enough to fulfill all our customers needs. Although we
do our best to control the consistency of the colors/shades of our products
across the manufacturers, because of this, it's possible that there may be
slight shade variations if you re-order the same item/color/style if some time
has past between the different orders. We can guarantee that within a single
order, the color/shade of every piece of a certain item will match up exactly.
(I.E. if you place an order for 500 Red Satin Napkins, we guarantee that ALL 500
napkins from that order will match up exactly). However, if you re-order the
same item several months later, there may slight shade variations, and may not
match 100% with your previous order. Although any color/shade variations will
only be slight.
These factors are beyond the control of our stuff as they go through an
incredible number of orders daily and expecting them to match colors/shades from
previous orders is impossible. Dye lots issues does not qualify for
replacements. If you would like us to attempt to match products from your new
order with a color/shade from a previous order, you understand you will be
responsible for all shipping costs that will be incurred. There will be no
compensation given for different dye lot, or color/shade issues.
Returns of non-qualifying merchandise
Please note that non-qualifying returned merchandise or merchandise that is
returned past the allowed time period, will not be accepted. In such cases, the
merchandise remains the property of the customer, who will solely be responsible
for arranging pickup of said merchandise from our warehouse within 14 days of
return delivery. If we are not contacted and/or pickup arrangements were not
made/completed, we'll assume the merchandise is no longer wanted, and reserve
the right to discard the merchandise without any compensation to the customer.
Weather caused delays
We will not be held responsible for delays caused by severe weather conditions.
Unfortunately UPS, USPS, nor us has any control over forces of nature and the
effects it may have over transit and/or delivery of your order. Although we do
process and ship out orders very promptly, we can not be held responsible for
delays due to these types of factors that are simply out of our control. There
will be no compensation for any delays caused by weather, unforeseen
circumstances out of our control, or forces of nature.
Concerning order errors
Order errors are defined as: damaged, incorrect, or missing merchandise. Please
review your order immediately after it's received, so that if any order errors
are found, can be brought to our attention quickly and resolved for you. Order
errors must be brought to our attention within 3 business days after order
delivery has been completed. Failure to do so will be interpreted as negligence
and you will therefore hold us harmless on any orders/issues that you do not
make us aware of. All reshipments for order errors that we determine will
require replacements can only be sent via ground shipping, regardless of the
We reserve the right to refuse or accept any orders as per our own discretion.