Shipping & Returns


Question: What is your return policy - Return for refund?

Answer: Return for refund: Can be returned within 30 days of receipt of shipment.Returns needs to be in resellable condition. To start the return, CLICK HERE

Open item returns: Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

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Question: What is your return policy - Return for store credit?

Answer: Return for store credit: Can be returned within 60 days of receipt of shipment.Returns needs to be in resellable condition. To start the return, CLICK HERE

Open item returns: Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

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Question: Do you offer return labels?

Answer: Return labels: We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam, the email with the return label will be from UPS.com



Shipping Information

Attention:
Due to the large number of packages being shipped during the Holiday season, the delivery time for Ground and 3-Day shipments may occasionally be delayed. Please contact us via livechat for assistance in selecting the shipping method to help ensure you get your package by the date you need them by. We are unfortunately unable to offer refunds for delays at this time.


Limited time Ship All for $6.95 Flat Rate & Free Shipping offer.

Continental USA 48 States orders from $1 - $99.99 = $6.95 Flat Rate Shipping 5 - 7 business days
Continental USA 48 States orders $100+ (after all/any discounts)= Free Shipping 7-10 business days

We are offering flat rate shipping for ALL Orders on top of our low everyday prices!
Take advantage and stock up, this special offer will end soon.

How to take advantage of the discount?
As long as you reside in the continental USA, 48 states, simply add items to your cart as usual, at the checkout, select the $6.95 flat rate special as the shipping method. AK/HI, US Territories, VI/PR, APO/FPO, and all other international countriesare not included.

FAQ:
What if I buy these candles & candles holders or bubbles which weighs a ton?
- Yes, the shipping is still only $6.95 or Free, even if it costs us $300 to ship these.

**Flat rate shipping applies to Ground shipments only in the 48 USA states.
All other locations are excluded from flat rate shipping offer: AK, HI, US Territories, APO/FPO, International Countries.
**Please provide street address for special shipping rate, UPS does not deliver to PO Box.

Shipping time - USA (48 states) Shipments

Due to our highly efficient order processing methods, most domestic orders are shipped within 1-2 business days. All orders are shipped from our warehouse facilities in California. Transit time depends on shipping method selected by you. For our flat rate 6.95 (0.01 - 99.99 orders) and free shipping (100.00+ orders), typical transit time is 5 - 10 business days, actual may vary. We also do offer upgraded and express shipping methods, such as UPS Ground (5 business days or less), UPS 3-day select, UPS 2nd day air, and UPS next day air shipping. Shipping method can be selected by you during the checkout process.

Shipping schedule for upgraded shipping methods
(UPS Ground 5 Business Days, UPS 3 Business days, UPS 2 Business days, UPS Next Day Air)
Ship date is NOT included as part of transit time/days. Business days = Monday - Friday, there is
no shipping/transit/delivery on weekends/holidays.



Order placed by 1PM PST, will ship same day:

UPS Ground 5 Business Days Monday
Order placed, ships same day
Tuesday:
1st business day
Wednesday:
2nd business day
Thursday:
3rd business day
Friday:
4th business day
Saturday/Sunday Weekend,
No transit or delivery
Monday: 5th business day,
delivery on/by today.
UPS 3 Business days Monday
Order placed, ships same day
Tuesday:
1st business day
Wednesday:
2nd business day
Thursday:
3rd business day, delivery on/by today
- Saturday/Sunday Weekend,
No transit or delivery
-
UPS 2 Business days Monday
Order placed, ships same day
Tuesday:
1st business day
Wednesday:
2nd business day, delivery on/by today
- - Saturday/Sunday Weekend,
No transit or delivery
-
UPS Next Day Air Monday
Order placed, ships same day
Tuesday:
1st business day, delivery on/by today
- - - Saturday/Sunday Weekend,
No transit or delivery
-

Order placed after 1PM PST, will ship the following business day:

UPS Ground 5 Business Days Monday
Order placed, ships following day
Tuesday:
Order ships today
Wednesday:
1st business day
Thursday:
2nd business day
Friday:
3rd business day
Saturday/Sunday Weekend,
No transit or delivery
Monday: 4th business day,
Tuesday: 5th business day,
delivery on/by today
UPS 3 Business days Monday
Order placed, ships following day
Tuesday:
Order ships today
Wednesday:
1st business day
Thursday:
2nd business day
Friday:
3rd business day, delivery on/by today
Saturday/Sunday Weekend,
No transit or delivery
- -
UPS 2 Business days Monday
Order placed, ships following day
Tuesday:
Order ships today
Wednesday:
1st business day
Thursday:
2nd business day, delivery on/by today
- Saturday/Sunday Weekend,
No transit or delivery
- -
UPS Next Day Air Monday
Order placed, ships following day
Tuesday:
Order ships today
Wednesday:
1st business day, delivery on/by today
- - Saturday/Sunday Weekend,
No transit or delivery
- -
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