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International Shipping
Does your international shipping quotes include customs/duty/import taxes?
  For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier.  Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately.  Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.
Shipping time - International Shipments
  We do ship to most international countries.  For international Airmail shipments, from our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 10 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.   You will be able to select your shipping method during the checkout process.  All pricings are quoted in USD.
Do you ship to my country?
 

Yes we do ship international to all over the world and most countries. During the checkout process, while entering your shipping address, you'll find a drop down button with all countries we ship to listed. Because we do ship international, you'll most likely be able to find your country listed there as well.

In order to review our international shipping rates, simply place items you wish to purchase into the shopping cart, then enter your shipping address during the checkout process. You do not have to make/complete payment to review the shipping rates. You can adjust items in your shopping cart as long as payment is not completed as you desire. All pricings are quoted in USD.

When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after payment is successfully received and order confirmed.  All pricings are quoted in USD

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you are located within USA 48 States(excluding APO/FPO adddresses), then you may be able to take advantage of our free shipping offer! Orders totalling 0.01 - 149.99 USD are just 6.95 USD flat rate shipping. Orders totalling 150.00 USD and above, you've just met the requirements for free shipping, congratulations! Even if you've ordered 1,000 lbs worth of merchandise, shipping is still free!

For US islands and international customers, although you're not able to take advantage of our free shipping offer, you can rest assured that due to our contract and agreements with UPS, our UPS and UPS international shipping rates are substantially discounted from published rates. This means that not only will you save on the prices of our fantastic products, but also on the shipping costs as well. However you look at it, it's a win-win situation for you, our customers!
What is the return policy?
 

Question: What is your return policy - For Refunds?

Answer: All returns for refunds will be required a 20% restocking fee of merchandise costs. Returnable items must be received by us within 30 days from the date your order was delivered. Returned items must be received in their original packaging and in perfect condition. This means if merchandise was originally in seal packaging, it's expected to be returned in the same way. Unsealed/used items are not resellable, and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 30 days, unfortunately. Buyers will be responsible for shipping back to us for refunds. Shipping costs are not refundable. All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.

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Question: What is your return policy - For exchanges?

Answer: Changed your mind about an size/color/item? Welcome to return it back to us for an exchange for another size/color/item if still in original/sealed condition. Here's what you do, simply return the items you want to exchange for a full credit of merchandise cost returned. You will be presented with the value of your return in the form of a store credit to use for your new order via email. Please do include the order # of the original order in documentation along with your return. We will take exchanges up to 60 days from date your order was delivered. Shipping costs are not refundable. All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.

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If your order qualifies for a return, simply fill out the RMA form and submit it. Our reps will review your entry and reply with a RMA # for you to use, please allow a 1-2 business days processing to received your reply/rma #. Once you've received your confirmation email with RMA #, please send the return to the following address:

Please send returns to:
13155 Railroad Ave.
City of Industry, CA 91746

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Please do not return merchandise without an RMA#, this will delay processing of your return. Remember to include order# along with all returns***

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If you wish to return an order, please click HERE to submit a RMA form. Thank you again for choosing tableclothsfactory.com!

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