We're sorry that your order did not work out for you. However, you may still
be able to return the item(s) back to us for an exchange or refund.
Changed your mind about an size/color/item? Welcome to return it back to us for
an exchange for another size/color/item if still in original/sealed condition.
Opened/used item(s) will not be processed. In order to do an exchange,
simply follow the steps below:
1.) Place a NEW order for any NEW items that you would like to order (please
order it directly on our website and complete payment)
2.) Return the RECEIVED order/item(s) within 30 days of delivery, and include
the order# of the NEW order you placed.
Our return address is:
YA YA Creations
13155 Railroad Ave
City of Industry, CA 91746
3.) Return will be processed as a refund minus actual shipping of original/old
order, no more than 10% value of the returned merchandise (whichever is less).
Please do include both the order # of the original & new order number in
documentation along with your return. Shipping costs both ways are not
4.) That's it!
All returns for refunds will be required a non-negotiable 20% restocking fee of
merchandise costs. Returnable items must be received by us within 30 days from
the date your order was delivered. Returned items must be received in their
original packaging unused. If you need to open the package to review / test the
item, simply put the item back into the package if the sizing / color does not
work. If returned without the original packing, due to opened items are not
resellable, therefore, not accepted for refunds if returned. No refunds will be
offered for orders past 30 days, unfortunately. Buyers will be responsible for
shipping back to us for refunds. Shipping costs both ways are not refundable.
***All merchandise returned that is not in original packaging will be discarded.
No refunds or exchanges will be issued for such merchandise.
Closeout/discontinued items are not accepted for returns***
Please send returns to:
YA YA Creations, Inc.
13155 Railroad Ave.
City of Industry, CA 91746
***Remember to include order# along with all returns***
If you intend to return something back to us for either a refund or exchange,
you are welcome to request a return label to do so. Although return labels are
not free, ordering return label(s) from us will be significantly cheaper than
what you will be paying if you take the package(s) yourself to UPS. The cost of
the return label will be deducted from the value amount that we'll refund once
your return is received, and processed. To receive the quote, send an email with
1). Order# 2). Items 3). Quantities, that you intend on returning, to
firstname.lastname@example.org. Typical requests are replied within 1-2 business