How do I return an item?
We're sorry that your order did not work out for you. However, you may still be able to return the item(s) back to us for an exchange or refund.
Changed your mind about an size/color/item? Welcome to return it back to us for an exchange for another size/color/item if still in original/sealed condition. Here's what you do, first, you simply place a new order for the items you want. Second, you return the items you want to exchange for a full refund of merchandise returned minus actual shipping of original shipment to you. Please do include both the order # of the original & new order number in documentation along with your return. We will take exchanges up to 30 days from date your order was delivered. Shipping costs both ways are not refundable.
All returns for refunds will be required a non-negotiable 20% restocking fee of merchandise costs. Returnable items must be received by us within 30 days from the date your order was delivered. Returned items must be received in their original packaging unused. If you need to open the package to review / test the item, simply put the item back into the package if the sizing / color does not work. If returned without the original packing, due to opened items are not resellable, therefore, not accepted for refunds if returned. No refunds will be offered for orders past 30 days, unfortunately. Buyers will be responsible for shipping back to us for refunds. Shipping costs both ways are not refundable.
***All merchandise returned that is not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.***
Please send returns to:
YA YA Creations, Inc.
13155 Railroad Ave.
City of Industry, CA 91746
***Remember to include order# along with all returns***