Shipping & Returns


Question: What is your return policy - For Refunds?

Answer: All returns for refunds will be required a 20% restocking fee of merchandise costs. Returnable items must be received by us within 30 days from the date your order was delivered. Returned items must be received in their original packaging and in perfect condition. This means if merchandise was originally in seal packaging, it's expected to be returned in the same way. Unsealed/used items are not resellable, and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 30 days, unfortunately. Buyers will be responsible for shipping back to us for refunds. Shipping costs are not refundable. All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.

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Question: What is your return policy - For exchanges?

Answer: Changed your mind about an size/color/item? Welcome to return it back to us for an exchange for another size/color/item if still in original/sealed condition. Here's what you do, simply return the items you want to exchange for a full credit of merchandise cost returned. You will be presented with the value of your return in the form of a store credit to use for your new order via email. Please do include the order # of the original order in documentation along with your return. We will take exchanges up to 60 days from date your order was delivered. Shipping costs are not refundable. All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.

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If your order qualifies for a return, simply fill out the RMA form and submit it. Our reps will review your entry and reply with a RMA # for you to use, please allow a 1-2 business days processing to received your reply/rma #. Once you've received your confirmation email with RMA #, please send the return to the following address:

Please send returns to:
13155 Railroad Ave.
City of Industry, CA 91746

***Please do not return merchandise without an RMA#, this will delay processing of your return. Remember to include order# along with all returns***

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Question: Do you offer return labels?

Answer: If you intend to return something back to us for either a refund or exchange, you are welcome to request a return label to do so. Although return labels are not free, ordering return label(s) from us will be significantly cheaper than what you will be paying if you take the package(s) yourself to UPS. The cost of the return label will be deducted from the value amount that we'll refund/credit once your return is received, and processed. You can request a return label quote when you fill out the RMA form before you send in your return. Typical requests are replied within 1-2 business days. NOTE: For our international customers, return labels are not available for some countries. You will be notified via email if you request a return label on your RMA form, and it is not available.

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If you wish to return an order, please click HERE to submit a RMA form. Thank you again for choosing tableclothsfactory.com!
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